Hong Kong consumer complaints hit record as AI customer service frustrates public

Hong Kong's Consumer Council received 3,078 customer service complaints in the first nine months of 2026, already surpassing the 2,715 total for all of 2025, with many cases involving overreliance on AI. The surge indicates growing public frustration with automated systems, potentially prompting regulatory or corporate responses. The trend reflects a broader regional challenge balancing AI adoption with service quality.