Tech
4.8
AI-driven search reduces traffic to Dutch government website, raising governance questions
Published 1 d ago1 sourceEvidence: Reported
SeverityModerateAssessedDeveloping storyFDLow-rated sourceNL
The municipality of Brasschaat in Belgium has introduced a WhatsApp channel with an AI assistant that answers resident questions using municipal website data, with human oversight retained. This marks a notable local-government adoption of AI for citizen services, though its impact is limited to municipal operations.
Published 1 d ago1 sourceEvidence: Reported
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Published 1 d ago1 sourceEvidence: Reported