UK public bodies overwhelmed by AI-generated complaints and legal challenges

UK MPs, councils, and courts report a surge in AI-generated correspondence, now comprising up to half of incoming emails in some offices, complicating casework and straining resources. The trend, which began in 2024, reflects growing use of generative AI by constituents to draft grievances and legal challenges, creating an 'AI clog' that may require new triage protocols. The scale and impact on public administration remain uncertain, but the volume is already disrupting normal operations.

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