Konecta Hires Houlihan Lokey to Restructure $1B+ Debt, Shift to AI Model

Spanish customer-service outsourcer Konecta has engaged Houlihan Lokey to restructure over $1 billion in debt, aiming to raise capital, cut interest costs, and extend maturities. The move funds a strategic pivot from labor-intensive operations to an AI-supported hybrid model, signaling financial stress and sector-wide transformation. Uncertainty remains over the outcome of negotiations and the pace of AI adoption.

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