Genesys Data Breach Hits Internal Systems, Customer Data Exposed

Genesys, a major customer experience software provider, disclosed a data breach that exposed customer data from internal systems. The company clarified that its core cloud platforms (Genesys Cloud, Engage, Engage Cloud) were not affected, but the incident still raises concerns about third-party risk and data security in the enterprise software supply chain. The full scope and root cause remain unclear.

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